The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine customer information needs
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Determine and confirm exact nature of information needs with customer Completed |
Evidence:
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Discuss options for satisfying requests with customer, taking into account any specific requirements Completed |
Evidence:
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Where appropriate, keep customer informed of progress of delivery Completed |
Evidence:
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Recommend alternative options to fulfil customer information needs as required Completed |
Evidence:
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Clarify details of required information resources
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Verify bibliographic and other relevant details sufficient to locate required information resources Completed |
Evidence:
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Check availability of required information from external or networked sources Completed |
Evidence:
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Search external and networked sources
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Complete information search based on knowledge of appropriate external and networked sources Completed |
Evidence:
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Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases Completed |
Evidence:
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Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information Completed |
Evidence:
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Seek assistance from colleagues to locate unusual or difficult to locate information Completed |
Evidence:
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Obtain and return information
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Complete and despatch requests to external sources using organisational standards, systems and procedures Completed |
Evidence:
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Monitor requests to external sources and take follow-up action as required Completed |
Evidence:
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Check the condition of information resources received from external sources and confirm that they meet customer needs Completed |
Evidence:
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Monitor receipt of electronic documents and present to customers using approved delivery methods Completed |
Evidence:
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Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents Completed |
Evidence:
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Take action to recall material, where required, and return it to provider in the required condition Completed |
Evidence:
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Inform provider of difficulties in relation to return of material and take action Completed |
Evidence:
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